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Frequently Asked Questions

  • Do you offer custom or personalized products?
    Yes, we love creating custom designs! Please reach out to us with your specific requirements, and we'll do our best to bring your vision to life. WhatsApp our business number +27 64 557 4103 This is the best way for us to help create your one of a kind piece.
  • How long does it take to make and ship the earrings?
    Each pair of earrings is carefully handcrafted, and the processing time may vary depending on the complexity of the design. Typically, it takes 5-20 business days to create the products. Shipping times will vary and are not included in the 5-20 business days. We make use on Courier Guy for shipping (ONLY IN SA) if you prefer another method you are welcome to have them collect the parcel from us.
  • Where are you located and do you offer international shipping?
    We are located in Benoni and currently offer online shopping within South Africa. You are welcome to pick up your handmade pieces in person. We have stockists in Pretoria, Durban, Tzaneen, Musina, and Potchefstroom. For international orders, please email us at simoandco.shop@gmail.com for shipping rates to your country.
  • What materials are used in your products?
    The materials used in our products vary. Please refer to the description below each product for specific details. If you need further assistance, feel free to email us at simoandco.shop@gmail.com.
  • What payment methods do you offer?
    Yes, we offer multiple payment methods including card payments (tap to pay), cash payments, and EFT transactions.
  • Are you active on social media?
    Yes, we are active on social media and love to share our work with our community. Please follow us and show some social media love!
  • Do you have a physical store?
    No, we currently operate online only. However, you are welcome to book an appointment for in-person pick-up.
  • Do you accept wholesale or bulk orders?
    Yes, we welcome wholesale and bulk orders. Please contact us directly with your requirements at simoandco.shop@gmail.com, and we'll provide you with more information and pricing details.
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